Urgent help
For backups from the line or the system.
Emergency sewer service on Long Island
Sewage coming up through a drain or toilet is an emergency. JET answers calls 24/7 to clear backed-up main lines and stop overflows for Long Island homes and businesses. Call (631) 260-3640.
When a sewer problem can't wait
Call right away if you see any of these. Each one means wastewater is coming back into the building.
Sewage in the basement
Wastewater spreading across a basement or crawl space floor needs the line cleared before it does more damage.
Toilets overflowing together
More than one toilet backing up at the same time means the main line, not a single toilet, is blocked.
Sewage in tubs or showers
Dirty water rising in a tub or shower when other fixtures are used is a backup from below.
No drain will work
If nothing in the building drains, stop using water entirely until the line is open.
Backup after heavy rain
Sewage coming up during or after a storm can mean a blocked or damaged line. In a sewer district, it can also be a district problem worth reporting.
What happens during a sewer emergency
A few quick steps on your end limit the mess. Then the job is to find where the line is blocked and get it flowing.
What to do right now
- Stop using water. Don’t flush, shower, run the dishwasher or do laundry until the line is clear.
- Keep people and pets away from sewage. It carries bacteria and should not be handled bare-handed.
- Keep electrical devices away from standing water, and don’t walk into a flooded area where outlets or appliances may be wet.
- Call (631) 260-3640. Tell us which fixtures are backing up and whether the property is on a public sewer, a cesspool or a septic system.
Sewer line or cesspool?
On Long Island, a backup can come from a blocked main line or from a full or failing cesspool or septic system. The symptoms look the same inside the house. Knowing which type of property you have helps us bring the right equipment.
If the system itself is full, emergency septic pumping may be what clears the backup. If the line is blocked, the line gets cleared first.
If you are on a public sewer
Suffolk County’s Department of Public Works directs customers to a plumber for blockages inside the home. If sewage is spilling from a manhole, or the problem is past your property line, report it to your sewer district’s emergency line. Its numbers are listed on the county’s Sanitation page.
When the backup is in your own building sewer, JET can clear it at any hour.
How JET handles the call
The technician finds an access point, usually a cleanout, and opens the line with a cable machine or sewer jetting, depending on what is blocking it. Once wastewater is draining, the line is run to confirm it holds.
If the blockage keeps returning or the pipe looks damaged, a camera inspection or blocked sewer line repair may follow, and you will hear what was found before any further work.
Homes and businesses
A sewage backup is a health problem at home and an operating problem for a business. Restaurants, apartment buildings, offices and stores can lose restrooms or kitchens until the line is clear.
JET provides emergency sewer service for residential and commercial properties across Long Island.
Need help right now?
Backups, odors, wet spots, clogged drains, and main line problems should not wait. JET responds 24/7 across Long Island.
Call 24/7: (631) 260-3640Related emergency and sewer services
Other urgent problems we handle.
Trusted by Long Island customers
115+Google reviews
4.7 average rating. Customers mention fair pricing, polite staff, and a professional team most often.
Read reviews on Google"We needed our cesspool emptied asap due to an overfill and Jack got here within the hour and did an awesome job and was very professional."
Lucas T., Google review
"…gave me all the details & pricing before dispatching the guys out to my house. Nothing was hidden."
Derick P., Google review
"…although they had to dig up the lawn to get to the cap, they did quite a neat job putting the pieces back like a jigsaw puzzle."
Andrew B., Google review
Emergency sewer service FAQs
Don't see your question? Call (631) 260-3640.
Are you really available 24/7?
Yes. JET takes emergency sewer, cesspool, septic and drain calls 24/7. Call (631) 260-3640.
Is a sewage backup dangerous?
Sewage contains bacteria and other germs, so keep people and pets away from it, avoid touching it without protection, and keep electrical devices away from standing water.
Can I keep using the toilet until you arrive?
It is best not to. Any water you send down the drain has nowhere to go and will add to the backup.
Who do I call if sewage is coming out of a manhole?
In Suffolk County, report manhole spills and problems beyond your property line to your sewer district. The county lists the emergency numbers on its Department of Public Works Sanitation page.
My house has a cesspool. Is this still a sewer emergency?
It can be. The backup may come from the line to the cesspool or from the cesspool itself. JET handles both, so call and describe what you are seeing.
Sewage backing up? Call JET now
JET Cesspool Service answers emergency sewer calls 24/7 across Long Island. Call (631) 260-3640 and tell us what is backing up.
(631) 260-3640Request a free estimate
For a backup or overflow happening now, call (631) 260-3640 instead.